Zappo.com

One of the things customers comment on most frequently when asked about their shoe shopping experience at Zappo.com is the speed with which they receive their shoes. Even when customers choose the free standard shipping option that Zappo.com provides, they frequently receive their shoes in just a couple of days. There have even been cases where customers received their shoes the next day.

Next day delivery won't happen every time you shop at Zappo.com and choose standard shipping, but it's worth noting that Zappos has an extremely efficient shipping and delivery system. The speed with which a customer receives a shoe order is an important priority for this online shoe retailer. As they note on their website, Zappo.com warehouses everything they sell, and they don't sell anything that's not physically present in their warehouse.

The warehouse itself holds close to two million items. They devote that space to carrying over 500 brands and 90,000 different styles of shoes. The founder, Nick Swinmurn, personally knows the frustration of going to a mall for shoes and not being able to find the right size, style, or color. Therefore, he has dedicated Zappo.com to solving that problem for fellow consumers.

As a result, Zappo.com relies on customer service driven ethics and policies. Their phone lines are always staffed, with people trained to solve any problem a customer may have, and to solve it quickly. Nothing succeeds in the world of shoes and e-commerce like making customers happy, and Zappo.com has succeeded in becoming the most popular shoes store on the Internet.